Comments on Health and Welfare
All additional comments made by Keyworth residents on health and welfare are listed below.
Below are all responses to question number 26, which asked residents to: "Please use this space to elaborate on your answers within this section or to express any opinions about health and welfare in Keyworth."
| Comment Text | |
|---|---|
| 1. | I love the new health centre - it is so much better than the old one, the two do not compare. |
| 2. | Dentists, have our 1st appointment soon, was impressed they were taking NHS patients, thought might have to go to Nottingham/Loughborough. |
| 3. | Rushcliffe have not even an Advice Centre |
| 4. | At the weekend there are no toilet facilities because the health centre is closed off. Is there any way this can be changed? |
| 5. | Health centre is a great asset |
| 6. | I have found health services to be satisfactory. Health centre is not used to its full capacity at present but this should improve in time. |
| 7. | I find it difficult to get an appointment within the same week at the health centre. The chemist provides a much smaller range of products than previously. |
| 8. | New health centre was urgently needed but is grossly under utilised given the huge cost. It could be used to include x-ray facilities and a comprehensive "out of hours" service plus NHS dentists. |
| 9. | We don't need another chemist. Could do with emergency Saturday morning doctors. |
| 10. | Lack of specialist local care. |
| 11. | Need better care and consideration for the disabled as a whole. Poor access. No "joined up" planning or care provision. Poor Policing to access being blocked by inconsiderate public. |
| 12. | I found the help given by both the district nurses and doctors fantastic. Also appreciate what wonderful support the elderly have from our volunteers with the community bus and lunch at the Centenary Lounge. All help those who can't get out on their own. Hope we don't lose the bus! |
| 13. | Don't know of any support for the elderly. NO support for under 11s |
| 14. | More elderly/warden care needed. so they can stay where they have friends and relatives. We will have less at Wrights site than we had at Debdale. Would benefit from having residential home for local residents only! |
| 15. | Hard to get a Doctors appointment and hard to park |
| 16. | Excellent health care services. Appalled we will have 2 chemists. |
| 17. | Could do with a Physiotherapists |
| 18. | No NHS dentists |
| 19. | Carers support is Rushcliffe based and is good provided people are informed about availability at an early stage. |
| 20. | A lot of support for the elderly is dependant upon a few devoted volunteers. |
| 21. | Health centre is a great amenity for the village, pity the design is so inappropriate. Couldn't a lot of those rooms be put to better community use? Tucked away behind the other buildings makes it feel more like some sort of warehouse than a major feature of the village. The entrance needs more "presence" |
| 22. | Would like a quicker prescription service |
| 23. | Q24 optician (other) |
| 24. | Q25 I do not know what help is available? I have an elderly mother who also lives in Keyworth and she is not aware of any services either! |
| 25. | Though services provided by the Health centre are good, more could be done. Why no NHS dentist? No Mental health or Physiotherapist on the site and plenty of spare space. |
| 26. | Health centre should be able to give appointments the next day not in a fortnight, if its not urgent. |
| 27. | No NHS dentists with open lists. |
| 28. | Any health issues with my 2 children have been mostly very well attended to. |
| 29. | The new Health centre is great and the doctors are fab, a really great service. |
| 30. | Longer opening hours for the chemists, for example Saturday afternoon/Sunday |
| 31. | Health centre reception cold (not heat) and unfriendly. |
| 32. | Health centre is difficult for people going home to the other side of the village if they do not have their own transport. If help is available it is not well publicised. |
| 33. | Health centre and additional services on offer are excellent. |
| 34. | NHS dentistry very difficult to obtain and private service very expensive. |
| 35. | New health centre is fantastic but please don't put a Starbucks in the entrance hall. |
| 36. | The pharmacy staff are lazy, you shouldn't have to wait 20minutes for a prescription. Access to Barber's dentists is unsatisfactory and stairs are unsafe for children. Who is available to help new mums sort out playschool/ school and enrolment. |
| 37. | Don't know if the pharmacy has improved since the re-fit but service was painfully slow and inefficient before! Seems like one hand doesn't know what the others doing. |
| 38. | Would be useful if Pharmacy was open in the evening or late on Saturday |
| 39. | Appointments at the health centre are usually very good and accommodate you ASAP. |
| 40. | Access to a doctor is guarded too closely by unhelpful receptionists. The established pharmacy is too expensive. |
| 41. | Very good |
| 42. | Poor appointment system. Poor diagnosis of muscular injuries. |
| 43. | We are carers for an under 11 disabled child and I can't think of any help or support at village level that we have had. |
| 44. | Patients participation group at health centre willing to offer help and support to the community - they just need to know what help and support is needed in Keyworth. I am sure would be willing to help carers support groups etc. - just need to know what |
| 45. | Saturday GP surgery would be useful. Also an out of hours local service would be much better. Why is the dental service still not occupied/ |
| 46. | Wish the health centre would adopt the booking system of not taking advanced bookings so you could get a same day appointment. |
| 47. | Even with the new health centre you have to wait at least a week for an appointment! |
| 48. | We have been unable to get a NHS dentist in Keyworth since Mr Roberts went private. Getting an appointment with a Dr of your choice is hard, normally a week to 10 days later. |
| 49. | The out of hours service for the health centre is appalling. Why was this expensive centre built when you can never get an immediate appointment and when the place never seems to be actually used? |
| 50. | It would be beneficial to both patient and doctor if the staff at health centre provided 24hr emergency cover instead of "Dr on call" from somewhere in the county. |
| 51. | Why is a second chemist opening in the square when the existing one a few yards away provides a perfectly adequate service? |
| 52. | Don't know what you mean by 'welfare support', As mentioned there is very little in the way of activities (including the library) that our autistic son can access. A late opening chemist would be great. |
| 53. | I am elderly but I do not know about provisions for other groups. Fortunately I do not need anything but basic medical facilities at present. Who knows what the future holds |
| 54. | Lack of NHS dentistry is disappointing. |
| 55. | Dentists opening hours could be improved |
| 56. | The pharmacy is often a shambles. |
| 57. | Doctors are impossible, huge centre, NO staff. |
| 58. | Impressed with facilities available at health Centre, we are fortunate to have such a prestigious building with such dedicated staff. |
| 59. | New health centre meets our needs |
| 60. | Feel very strongly that at least one of our doctors should be available out of hours. |
| 61. | Good facilities compared with most. |
| 62. | I would welcome a flexible policy on home visits as I have difficulty getting to the Health centre. |
| 63. | Co-op pharmacy is inefficient and has limited stock of non-dispensing goods |
| 64. | Difficult to get appointments and a lack of weekend doctors need for mobile breast screening unit (etc) to be based at Keyworth periodically |
| 65. | Health care provision excellent - very high quality professionals and health centre excellent provision for new mums daily coffee morning on week days at Centenary lounge great idea - fostering community spirit |
| 66. | Keyworth Health Centre may be new and up to the minute but getting appointments or home visits has become difficult. |
| 67. | Health centre needs to open on Saturday mornings |
| 68. | My mother moved to Keyworth last Nov. and registered with the health centre. She is 87, but none has contacted her to see if she needs help. |
| 69. | II am totally unaware of any welfare support that may be available for myself or our special needs daughter (now 18) |
| 70. | Why do we need another chemist |
| 71. | Whenever I have had to use the health centre I have been entirely satisfied. Fortunately I haven't yet had to put to the test and have no knowledge of services offered to the disabled and chronically sick |
| 72. | To get an appointment at the Drs takes around 5 days! Also one is very reticent to phone the Health Centre! |
| 73. | Other - ? mark written at side |
| 74. | Can be difficult to get appointments at health Centre |
| 75. | My wife's mum had to move out of the village due to demolition of Debdale House, it was an appalling experience. Not enough replacements being built in place. |
| 76. | Would like to see more NHS dentists |
| 77. | NHS dentist urgently needed |
| 78. | Local people should be able to get prescriptions filled at health centre and not have to go to chemist |
| 79. | NHS dentist working out of new health centre |
| 80. | Chemist is badly stocked and badly organised. Waiting times for doctors not good. Not enough ante-natal support, only 1 midwife. |
| 81. | Health centre should be open 7 days a week and be able to do more general things, such as blood tests for children, stitching wounds, even plastering broken wrists. They could probably have bought an x-ray machine rather than build such a large building with lots of wasted empty space inside. |
| 82. | Would like to see NHS dentist opening soon. |
| 83. | Lack of alternative therapies in Keyworth. Would like a "well being" centre, there are at least 3 in West Bridgford |
| 84. | NHS dentists would be useful |
| 85. | My ' not applicable' answers reflect the fact that we have nit had any need to use the services so don't have any information to have an opinion on |
| 86. | Chemists/Pharmacies changed to Chemist/Pharmacy |
| 87. | The new health centre is nice but is crammed in and is apparent over the shops from the square. Consider aesthetics before further building |
| 88. | The health centre still has to fulfil its intended function of all round health treatment facilities. |
| 89. | Unable to answer as not here sufficient time |
| 90. | Need Saturday am opening and longer evening surgeries to allow people who work to go. |
| 91. | The coop chemist is considered totally unprofessional and incompetent. Hopefully this will improve with the opening of an alternative. |
| 92. | The new health centre is fabulous and hopefully caters for all residents |
| 93. | Question 24 - other for example physiotherapy |
| 94. | Patients should be able to see a doctor within 1 or 2 days of asking for an appointment I have no knowledge of welfare support in Keyworth |
| 95. | Too long wait to see a doctor |
| 96. | Question mark written at side of question 25. |
| 97. | I consider the elderly in Keyworth are sadly neglected by the health Trust. No one visits them any more to check on their requirements. I know this from personal experience as my father lives independently aged 95 in the village supported by his family |
| 98. | Don't have in-depth knowledge of welfare support. From speaking to people using welfare support I understand that it is insufficient and a lot of people rely on neighbours and friends to assist them day to day. |
| 99. | Have not had occasion to use a lot of the health related services fortunately so cannot give an opinion |
| 100. | Doctors to ready to give pills and repeat prescriptions rather than taking time to get to the root of a problem. Counselling does not seem to exist |
| 101. | As yet I have not used the new health centre so cannot comment on how it serves Keyworth. We have no residential or nursing homes in Keyworth. The housing for the elderly is not warden aided and I feel there is a gap here. |
| 102. | I have not used welfare support |
| 103. | Do not go to dentists in Keyworth and there is no NHS provision |
| 104. | We use medical facilities in West Bridgford, not Keyworth so feel unable to answer sections 24 and 25 |
| 105. | No NHS dentist |
| 106. | Provision for community health services for the under 11s should be provided from Keyworth Health Centre and not West Bridgford |
| 107. | NHS dentists. Disabled care could be better |
| 108. | No NHS dentist |
| 109. | More NHS dentists are needed |
| 110. | More lady Drs working more hours |
| 111. | An NHS dentist within the health centre |
| 112. | Some services are not available and others are being withdrawn at the Health centre. |
| 113. | The chemist has given my family poor service |
| 114. | A walk-in centre such as the one provided by Stapleford health centre would further enhance the service. |
| 115. | Pharmacy should have more flexible opening hours especially at weekends. |
| 116. | Feel we are very fortunate with the facilities provided, very few other villages can compare. |
| 117. | Access to dentist if wheelchair user. Access to new NHS patient register. Drs would have been better located on the ground floor. Other than information service, unaware of welfare support as a carer of 2 persons with disability. |
| 118. | Waiting times for doctor’s appointment normally exceeds a week, especially for female doctor. Emergency appointments are efficient |
| 119. | Health centre is good |
| 120. | Health centre should be open with a doctor available for emergencies on a Saturday |
| 121. | I’ve found the doctors really unhelpful the last 2-3 times I’ve been, the nurses are really friendly though |
| 122. | Keyworth would be a good base for a local neighbourhood centre/coffee and information centre. |
| 123. | We have a monstrosity of a health centre which seems to be very under used. Have never seen ground floor in use. Doctor's individual surgeries and nurses rooms are of identical size to the rooms in the old surgery. Why is there no surgery on Saturdays? |
| 124. | Health centre should be open Saturday morning and local Drs available on call in an emergency |
| 125. | Would benefit from NHS dentist within village. |
| 126. | There should be much more disabled parking at the health centre |
| 127. | What about having a car free day for residents in Keyworth, start at one Saturday a month, good for health and environment. |
| 128. | Lack of NHS dentists in the village. The support for the elderly and carers seems to be fragmented, no one person or body seems to be responsible for providing information and organising assistance. |
| 129. | Health centre is a real bonus, though it would be nice to have weekend and holiday services locally. NHS Direct has been a real let down at times. The pharmacy in the Square has been through a mediocre patch, hope that it will improve. |
| 130. | The health centre GPs should be happy to open on Saturdays and 1or 2 evenings per week when they could open later. |
| 131. | NHS dentistry should be available in this village esp. as older people or those with young families may find it difficult to travel to West Bridgford. Why are all the Dr's facilities upstairs in health centre? |
| 132. | Health centre is a white elephant, who pays for it’s " under use"? It should be brought into mainstream public facility and used by organisations/meetings/groups etc to justify expense and form a hub of the community. |
| 133. | Health centre should be open for longer hours this would avoid visits to overworked A and E departments at hospitals. |
| 134. | Chemist's opening hours are not long enough, they should cover the Dr's surgery hours. |
| 135. | Need a NHS dentist, why do we have to travel to Cotgrave, Clifton or West Bridgford. Only a third of the monstrous health centre is in use, why does it need 2 receptions? |
| 136. | We need to help the elderly and disabled more. Could do with a better chemist |
| 137. | Could there be a back entrance to the chemist so it's easier to access from the health centre. |
| 138. | Good |
| 139. | Staff are unfriendly in local chemist, whilst I appreciate they are busy they don't have to be rude. |
| 140. | Chemist has improved with the Co-op pharmacy |
| 141. | Have always been impressed by medical care at Health centre. |
| 142. | Waiting times for Health centre appointments can be too long. Many elderly and disabled people live alone and their care cannot always be delegated to neighbours. |
| 143. | Co-op pharmacy has smaller range of products than Manor pharmacy. |
| 144. | Health centre is ugly, large and very underused space. |
| 145. | New health centre is very good, shame about the non-village looking building. |
| 146. | Another NHS dentist is needed. |
| 147. | The new health centre is great and the bag from the nurses is excellent. |
| 148. | I welcome the second chemist |
| 149. | Having experienced 8 years of carers for my mother in law who sadly passed away we had good care for all these years but sadly in the last year our local carers jobs were threatened, which caused great distress to my mother in law in the last year of her life |
| 150. | GP service unsatisfactory when having to wait 2 weeks to see GP - even if asking for alternative GP. There is a massive waste of space in the health centre and security is bad |
| 151. | I feel there should be cover for evenings and weekends. A huge expensive building seemingly underused, unless you need attention (which is probably quite good) the elderly are ignored - no check ups when you reach a certain age as a matter or routine |
| 152. | There was no welfare support when my wife passed away in 2002 of cancer. |
| 153. | There are 2 dentists and both are on 1st floor premises, we need a dentist on the ground floor or with a lift. |
| 154. | Pharmacy in Square can be very unreliable, I've had a few prescriptions where medicine has not been available and didn't let me know in time to organise going elsewhere. Dentist won't take anymore NHS patients, cannot register my daughter at a practice in the village. |
| 155. | Health centre needs to provide a service at weekends and some service "out of hours" during the week. |
| 156. | Waiting time for routine appointments at health centre is still too long. |
| 157. | Chemist is not satisfactory, very often prescriptions get lost or can't be found, waiting in this shop takes a long time, there is no repeat prescription box, and you have to queue to hand in a prescription (its quicker to go down to the surgery for repeats!) |
| 158. | Provision of NHS dental care is extremely poor. |
| 159. | No NHS dentist |
| 160. | Would be useful to have dentists in health centre open. |
| 161. | Not aware of any welfare support. |
| 162. | I had a lot of support from the community Health visitor when my children were younger. |
| 163. | The giant monstrous new health centre is totally upside down mentality and 60% office space usage. BAD PLANNING! |
| 164. | For those in full-time employment outside of Keyworth, attending the health centre for blood tests, surgeries, etc can be difficult due to inflexibility of opening times. |
| 165. | Health centre should be open or at least a contact phone number for evenings and weekends. |
| 166. | Still waiting to hear from 2 local dental surgeries after leaving details with them when we moved here 5 years ago! |
| 167. | No carers allowance, no help in washing and dressing. Takes anything up to a week for Dr's appointment. |
| 168. | I have twice recently had difficulty getting an appointment to see a Doctor and I was willing to see any Doctor at any time! I had to use the Walk-in centre instead. Not sure anyone in Keyworth knew I was a carer! |
| 169. | Chemist opening hours not satisfactory. Health centre is an eyesore, waste of space and waste of money. |
| 170. | Health centre too big for what its got. It takes too long to see a doctor. |
| 171. | It’s been up to a week to wait for a Doctor's appointment. |
| 172. | Availability of NHS dentistry is woefully inadequate. |
| 173. | Appalling lack of NHS dentist places. |
| 174. | Unhappy with the waiting times for an appointment at health centre. |
| 175. | Health centre is excellent but a lot of wasted space, where's the dentist promised? |
| 176. | New chemist is a welcoming improvement, helpful and friendly staff. |
| 177. | I go to private dentists in West Bridgford as I was unable to find one taking new patients in Keyworth. The new health centre is magnificent but I suspect the rents are too high for some prospective occupants. |
| 178. | Why can't you get an appointment to see a GP for a week? |
| 179. | Facilities and staff at health centre are excellent. |
| 180. | Still no NHS dentist in health centre. The service in the Co-op pharmacy is slow, rude and often incorrect medication is given out, I no longer trust them. |
| 181. | More NHS dentists needed. |
| 182. | More spaces for NHS patients in dentists could be better. |
| 183. | Dentists not accessible with buggies and had to wait 3 years for my son to receive NHS treatment. |
| 184. | Better provision in regard to NHS dentistry would be extremely welcome. |
| 185. | Very difficult to get an appointment in the Drs. Normally waiting a week which is not good enough. Parking not big enough. |
| 186. | The chemist is very unhelpful and not very competent in dealing with prescriptions. There is always a problem with either finding my prescription or making it up. The staff never appear friendly or helpful. |
| 187. | No NHS dentist |
| 188. | In previous years we had a community nurse who REGULARLY visited the over 70's, disabled and ill and helped with and reassured people with any problems. This service ceased when nurse Milly Morgan left and was not replaced. |
| 189. | I thought when the new Health centre re-opened it would be open all day, why can't the staff have staggered lunch times? Usually that's the only time I have to collect prescriptions. |
| 190. | It's almost impossible to get to see a Dr the next day. You are either an emergency or routine. Recently I was very ill though not an emergency and I had to wait 4 days for a Dr, this is unacceptable. |
| 191. | Should be availability of NHS dentist. |
| 192. | I would like to see the out of hours GP cover re-instated. |
| 193. | The new health centre has obliterated the view of Keyworth church from certain aspects. |
| 194. | Just visited the health centre to collect a prescription at 1.15pm, couldn't believe such a facility would close for lunch! |
| 195. | Why is the surgery area of health centre on the 2nd floor? The exit area from the car park/health centre causes confusion. There are "no entry" signs on posts and on the ground, but the Health centre sign situated by the fitness centre at this exit indicates arrows towards the health centre. I have been faced with cars turning in when leaving the area. |
| 196. | No NHS dentist in Keyworth. |
| 197. | Limited NHS Dentist, have to travel to East Leake. |
| 198. | Keep NHS Dentists in Keyworth. |
| 199. | The pharmacy is very poorly run and we have to wait a long time for prescriptions and then they get them wrong. |
| 200. | The only gripe of mine is that I would like to see a Dr when I need it, not 3 days later, or to have to go and see a nurse first. |
| 201. | It's frustrating when you have to wait 6-7 days for an appointment at Health centre. |
| 202. | Even though I am a manager in Social Services I am not aware what's available locally. However, even though I work for Notts city and not Notts County, I would be happy to get involved. |
| 203. | As a mother of 3, one being a diabetic, I ALWAYS have trouble getting a quick appointment. If children are very ill and you are worrying, they should be given priority on THAT day. There are no ifs and buts when it comes to a child’s health. I am constantly disgusted by this and have had to go to hospital on occasion instead. |
| 204. | Chemist has deteriorated since being run by Co-op. |
| 205. | What support do carers get? Older residents are less able to get around and struggling to shop. I take an elderly resident into the village, her only outing during the week. |
| 206. | Q25. Lack of publicity and info of these. |
| 207. | You can never get an appointment, I had to wait 2 weeks last time I called. The chemist is empty. |
| 208. | I am elderly and find the health service very efficient. |
| 209. | As a carer not sure what welfare support is available in Keyworth apart from Social Service. |
| 210. | Keyworth does not have sufficient NHS dental care |
| 211. | No NHS dentist in Keyworth. |
| 212. | Chemist required on the Parade, time we had a chemist who gets the prescriptions done on time and with the right items. The service in Keyworth is appalling. |
| 213. | Don't know of any groups or contacts for disabled or elderly. |
| 214. | Health centre is vast improvement on previous facility and its increased size should be able to provide a wider selection of services. |
| 215. | Health centre is superb building, however too many rooms are not being used. i.e. Dentists, alternative therapists. The care from the Drs is not adequate and services for the elderly and ill are appalling in my experience. There is "no care in the community". |
| 216. | The new Co-op pharmacy does not appear to be as well organised or helpful as the previous one. |
| 217. | Should be a NHS dentist in Health centre. Chiropody should be more easily available. |
| 218. | Health centre and its ancillary services are excellent. Whenever we've had a need to be seen or to book an appointment, service has been available. We cannot fault OUR service in Keyworth. |
| 219. | Health centre does not appear to do preventative medicine, i.e. use regular check ups to catch problems early. The only exception being, flu jabs, which is government led. |
| 220. | Health centre building is ugly, too large, waste of room. Space inside because no dentist will pay the high rental. GP's should be situated on ground level. |
| 221. | Why 2 chemists in the village centre? |
| 222. | I am elderly and chronically ill but don't use any support locally. |
| 223. | Should be another pharmacy on the Parade |
| 224. | Other services are available if you can pay, for example. Physiotherapist. The pharmacy is often not able to complete prescriptions and a 2nd journey to collect is necessary. |
| 225. | Should be able to visit Doctor's on day of ringing, not having to wait 2 weeks before an appointment. |
| 226. | Whilst the new health centre represents an improvement on the old facility, the building itself is completely out of character, apparently the financial assumptions made concerning its full use were significantly flawed. A commercial organisation would never have been able to get away with such a development. |
| 227. | Service received from health centre/ pharmacy/dentists has always been good. |
| 228. | Getting appointments when you need them outside working hours is very difficult. |
| 229. | Doctors in health centre are generally a waste of time. We have only found one who is helpful and does not prescribe cold comfort. |
| 230. | Very difficult to get a doctor to see the SAME day when you have a temperature. |
| 231. | Problem with the amount of time you have to wait to get a Doctor's appointment. We have lived in other areas, Cotgrave, where you can ring in and get an appointment the same day, even for routine circumstances, not just emergencies. |
| 232. | Help and service in the case of autistic children very poor, and ignorant of the problem. |
| 233. | Takes too long to get a Doctor's appointment and weekend service should be available. Should be NHS dentist. |
| 234. | Require x-ray unit in health centre. |
| 235. | Staff in the chemist are unhelpful and often rude. The only good dentist is private. The health centre cost £5m and you STILL can't get an appointment for days. |
| 236. | Health centre does its best under NHS limitations. Sometimes annoying to have to wait several days to see a Dr of your choice. Why is it "unlawful" to use the internal pharmacy if you are a local resident? The independent chemist has gone downhill recently and does not stock the same amount or variety of goods as before. Why is the new dental suite not being used? It is such a waste of space and resources, we have to go private. |
| 237. | 1 or 2 weeks is far too long to wait for a Doctor's appointment. There should be a Saturday morning surgery as it used to be. |
| 238. | Assistance for blind has been good |
| 239. | We have excellent new health centre, although the building doesn't seem in character with the rest of the village. You do have to wait a long time to see a Dr, esp. if you want to see a specific one. |
| 240. | I preferred the chemist in the hands of Manor pharmacy. The look and feel of it since the Co-op took over is a backward step by 10 years. It looks awful from the outside, what was the exterior designer on? |
| 241. | NHS dentist should be available in health centre. |
| 242. | Health centre is a monster and eyesore. If it had been used for what it was originally intended i.e. to save people from going to hospital for minor treatments, this could have been overlooked. Instead it is 90% empty, cold, huge and soul less. |
| 243. | Why can't dental facilities at health centre be put to use? |
| 244. | Sometimes difficult to get appointments at Health centre when one needs to see a Doctor urgently. |
| 245. | Health centre should open for longer hours. An appointment to see a Doctor should be available within 2 days. |
| 246. | Service in chemist very slow. No NHS dentist provision. |
| 247. | No provision of NHS dentist. |
| 248. | Chemist in the Square gives very poor service. |
| 249. | More care and time to be given by doctors. |
| 250. | It is unacceptable to have to wait 5 days before being able to see a Doctor. |
| 251. | My son has attend a continence clinic in Cotgrave it would be easier for me if it were in Keyworth. Since the chemist had its refit I am having a problem getting repeat prescriptions each time. They are either lost each time, wrong items ordered and it takes me nearly a week to get it sorted out. It’s becoming a real issue. |
| 252. | Could do with physiotherapist at health centre. Also for group treatment sessions and advice on beneficial exercise. This would help instead of having to go to Lings Bar for people who are unable to drive. |
| 253. | I have not seen any adverts for Keyworth dentists offering to accept adult NHS patients. Are there State registered chiropody services available in the village? |
| 254. | Chemist could do with opening longer hours on Saturday, it closes very early. I have not been here long, so have not found a dentist yet. |
| 255. | 1st class health centre |
| 256. | The chemist has become less helpful/ stocks less goods since its recent refurbishment. Lets hope the competition, due to open is better, but do we need 2 pharmacies in the same location, surely one near Budgens would be more helpful. |
| 257. | I moved here 18 months ago and was unable to register with a NHS dentist in Keyworth. |
| 258. | Health centre does a great job but it’s hard to get a quick appointment unless it’s an absolute emergency. |
| 259. | Why another chemist/pharmacy? We only need one. |
| 260. | Health centre seems to be working well, but it's a shame Doctor's surgeries are on 1st floor. |
| 261. | I am still with another Doctor's surgery, I have heard of great difficulty getting appointments in Keyworth. Also dentists in another town. |
| 262. | No doctor's home visits for illness. Appointments have to be 'planned ahead' Several days pass before you can see a doctor. Despite protestations I see no improvement |
| 263. | Would like to be able to get appointment to see Doctor of own choice more easily. |
| 264. | Disabled car parking spaces in health centre are insufficient. |
| 265. | Health centre looks wonderful but try and get an appointment. You're looking at least 3-4 days. Instead of spending all the money on a building they should get more Doctors! |
| 266. | Length of waiting time for a non-urgent appointment. Opening hours, its only place not open on a Saturday. NHS dentist? |
| 267. | Health centre is excellent |
| 268. | Long wait for appointment to see a Dr. Limited choice/availability of dentists. |
| 269. | Health centre is too large and should have been built near the Fairway, for example on Leisure centre site or Tavern site. |
| 270. | Time more Drs are available, most of ours are part-time and if you wish to see a certain Dr you have to wait nearly 2 weeks! |
| 271. | When is NHS dentist going to open in health centre? My son has to attend private dentist in Bingham, and my partner and me have no dentist. Both don't drive but why should we be expected to travel to another area for a dentist. |
| 272. | Only limited support for those with Mental Health problems and their carers. |
| 273. | We have a huge health centre which cost ?, but still have to go elsewhere for problems such as, eye care, teeth and chemist. It would have been more appropriate to have all these in one area. |
| 274. | If you are talking about the backing from the Health centre, it varies. |
| 275. | NHS dentist would be helpful |
| 276. | Not enough space here for me to have my opinion! |
| 277. | Old patients do not like lifts. Why not more admin upstairs and Drs downstairs. Too many mistakes with prescriptions at pharmacy in Square and too many incomplete prescriptions. |
| 278. | Health centre is over-sized for the village and surrounding usage, quite a monstrosity. |
| 279. | Health centre exceeded my expectations. However many residents remain suspicious as to what will be done with spare rooms |
| 280. | NHS dentist would be nice. |
| 281. | What does welfare support mean in this context. In general welfare services in Rushcliffe seem more difficult to access than in other areas ie. city |
| 282. | Since Health centre was re-built it now takes longer to get an appointment. Service has got worse instead of better. |
| 283. | Great need for more NHS dental care. When will the superb new services in the HC be used? |
| 284. | I hardly ever use Health centre. Find it very hard to get a convenient appointment. |
| 285. | NHS dentist to assist the only NHS dentist, Mrs Barber, is essential. Too long to wait for Dr's appointment. |
| 286. | Is it possible to set up an Accident and emergency section for minor events in new Health centre, staffed by one nurse, to save having to go to QMC emergency centre? Thereby getting medical treatment much quicker. |
| 287. | With such a large Health centre it should have facilities such as x-ray dept., breast screening. Its good news that some minor ops can be done there. |
| 288. | Not sure but is there a dentist with an NHS list that isn't full? |
| 289. | Despite number of Drs the wait for appointments and test results is overlong. There appears a lack of co-ordination. |
| 290. | Health centre should provide more out of hours services to patients. Drs should do some on call duties. There is a need for another NHS dentist. |
| 291. | Use of Health centre for dentistry would be advantage to all. |
| 292. | There are no facilities for the disabled to spend time away from home and for carers of the disable either |
| 293. | Health centre satisfactory but no better than satisfactory, the personal touch has disappeared. My dentist is very good but there must be an overall lack of dental facilities. |
| 294. | My mother is 93 and lives in Keyworth. I think the Drs should be more sympathetic for home visits to the elderly. My mother cannot easily get to the surgery without being taken, particularly when she is unwell. |
| 295. | The Co-op having recently purchased the chemist has caused a deterioration of facilities available! |
| 296. | New Health centre is fine but getting to see a Dr urgently can be difficult. It’s easier to go straight to hospital to seek attention. |
| 297. | A £4.5m Health centre where it takes a week+ to get an appointment and where the building is half empty awaiting a dental practice! Most of the 9 Drs are part time, no continuity of care. |
| 298. | We generally have to wait too long for a Drs appointment. |
| 299. | More services should be brought into Health centre considering its size. |
| 300. | Q25. I lost my mother 3years ago, but previous to her death, I found great difficulty in getting the help needed. |
| 301. | Is there a need for 2 pharmacies in Square? |
| 302. | NHS dentist should be in Health centre |
| 303. | NHS dentist within Health centre would be welcome. Not aware of any kind of Day centre for elderly. |
| 304. | Health centre needs more Doctors, it takes too long a time to get appointment. |
| 305. | Health centre very good now they do small operations so don't have to go to hospital. |
| 306. | Health centre is TOO BIG and VERY underused. |
| 307. | More carers needed to help with elderly instead of using agency workers that are unfamiliar and unable to give accurate times for visits. |
| 308. | Non-urgent appointments mean a minimum of 1 weeks wait. |
| 309. | Drs and staff do a fine job and the organisation is well above average. The new building (and I write as a one time Management Consultant) is grossly inefficient, designed to look impressive but with no thought to functionality. |
| 310. | We have always found Health and welfare issues satisfactory. |
| 311. | Trying to get health advice at the Health centre remains difficult due to rude and aggressive staff. People (including children) are turned away by staff (reception) because Drs are busy, even when visible injuries can be seen. This could lead to child protection issues/procedures being initiated, when with more professional and better trained staff, these issues could be avoided. for example. parents being told " its up to the parent if the child sees a Dr" even after a head injury. |
| 312. | It takes 3 wks to get an appointment at Health centre even after all the money spent on it. |
| 313. | Drs and nurses could be more caring about the elderly problems. |
| 314. | Since demolition of Debdale House there is no provision for the elderly in village. |
| 315. | Lot of unused space in Health centre, new building is total eyesore, made worse by the fact it's not being used as promised, for example. Dentistry or to capacity. |
| 316. | It would be nice if a sitting service were available at a reasonable price to allow carers a little leisure time. |
| 317. | More local dentists should accept NHS patients. Provide better awareness for health support provided by Health centre for example. counselling, Well person. |
| 318. | Shame no dentist is in Health centre yet |
| 319. | Perhaps the health centre could offer facilities for general chiropody, small x-ray department for breast screening - minor disabilities. |
| 320. | Since being taken over by the Co-op the pharmacy offers a much poorer service but hopefully things will improve when the new Manor pharmacy opens. |
| 321. | Dentists, No NHS dentistry available despite area in new Health centre being allocated for a dental practice |
| 322. | Could do with 2nd chemist on the Parade/ in Budgens (at 1 time there were 3 chemists in the village). Both dentists are upstairs not helpful for elderly (better if in Health centre). More services for carers |
| 323. | It should be easier to see a Dr of your choice when needing an appointment, sometimes the wait is up to 3 wks |
| 324. | very good health visitors and community nursery nurse and lots of support. |
| 325. | I can't believe the booking system for Health Centre, sometimes it can take 3 weeks to get an appointment! We have lived in several areas over last 10 years and each of those places they have a system of only a certain amount of advanced bookings are taken. ie. for follow- up reasons. Other than that you phone @ 8.30 for appointment for am surgery and at 1.30 for pm appointments. Come on Keyworth get into the 21st century. |
| 326. | Another chemist on the parade would be great. |
| 327. | I can't comment on health services as I receive health services through East Leake Health Centre. I only moved to Keyworth in Aug 2006. |
| 328. | Lucky enough not to have to seek welfare support so feel unable to comment. |
| 329. | Why build a dental surgery within the new Health Centre for it to remain closed! Like myself I'm sure people would jump at the chance to join - more money wasted. |
| 330. | I don't know enough about disabled facilities or of the carers to comment on those. |
| 331. | The Health Centre is too big and should not have a pharmacy. The chemist shop in the square is great. We need NHS dentists in Keyworth - we have to go to Bulwell |
| 332. | I have not yet found it necessary to use these services |
| 333. | Although we now have a state of the art medical centre. I feel that they do not make any allowance for people that work. Most clinics are only available during the day which makes it very difficult for people who work, especially if they have to travel a distance to get to work. |
| 334. | Am unaware of support for the above, perhaps this should be put in the directory, it may encourage more people to volunteer. This information should be available BEFORE people need it. I think we are very lucky to have such good health centre facilities and a range of good health practitioners. The GP practice is forward thinking in terms of health care. |
| 335. | Don't know enough about welfare services to comment |
| 336. | Can not comment on welfare support as I have been extremely lucky so far with my health |
| 337. | When you need an urgent appointment at the surgery - they say 'Is it an emergency' What a stupid question. If it were an emergency you would call an ambulance. Also you are only allowed to discuss only I item per appointment, but are not allowed to book multiple appointments. So I have to lose money at work by booking 4 different appointments |
| 338. | We avoid the chemist in Keyworth, as there is always a problem with our prescriptions. E.g. We have to have generic medication. They have this generic medication they have where we go they will try and get this same we usually have we can even look at this medication they have in stock. We find some of this staff ok but others are ignorant. Everything seems to be too much for some staff to deal with You can seldom get a prescription from them without having to go back. (VERBATIM) |
| 339. | Would be able to comment further had we been living here longer |
| 340. | Need for care facilities for elderly people in Keyworth |
| 341. | Discussions with friends have highlighted the length of time one has to wait for an appointment that is not an emergency. Generally the opinions is that there are too many part time GPs. |
| 342. | Appointment management at the health centre is unsatisfactory |
| 343. | The village is very luck to have a new Health Centre |
| 344. | It would be nice to be able to get an appointment within a few days at the doctor’s surgery - sometimes there is a wait of up to a week - just to see any doctor! However there are some excellent, very caring doctors and nurses. Very satisfied! |
| 345. | The building itself seems to be too high for what is in there. Half the building is empty - what a waste of land and money. |
| 346. | Limited use of facilities fortunately. Keyworth Community Bus is very worthwhile. |
| 347. | Need more national health dentists. Need out of hours pharmacists for people who work. |
| 348. | Perhaps out of hours access to the health centre would be useful |
| 349. | Hard to get urgent appointments at the health centre. Dentist not easily accessible to people with disabilities |
| 350. | Pavements chronic to walk on, poorly maintained, uneven and often have parked vehicles partly parked on. I use road very often rather than pavement. |
| 351. | New health centre is fantastic facility with easy access and plenty of parking in the locality. |
| 352. | GPs should be more accessible, i.e. Saturdays. The only pharmacy has proved to be unreliable (often unable to provide/dispense prescriptions, i.e. often out of stock) |
| 353. | As OAP I can just about afford private dental treatment, can other residents get access to NHS dentist? Believe me it is very difficult to get registered NHS dental in Nottingham/Rushcliffe area so it would be unfair to ask visiting teams to pay when they are guests of KPFA |
| 354. | Need NHS dentist |
| 355. | We welcome Mr Barber the new dentist at Susan Barbers practice accepting NHS patients young and old |
| 356. | Other than the health centre and its staff, other services are based in different areas of Rushcliffe. You have to know where to find these services yourself, for example social care |
| 357. | Don’t know about welfare support for elderly, we are reasonably fit so far |
| 358. | No NHS dentist |
| 359. | Could we have a dentist in Health centre |
| 360. | We have a large health centre but I have to travel to Cotgrave health centre for pulmonary rehabilitation exercise course (COPD). There is a 6 week waiting list to get on a course |
| 361. | Having got a superbly built all purpose Health centre, the fact that after 6pm on Friday until 8.30am Monday there is no surgery or anybody there to help. The facility lies idle, surely a Saturday surgery would be of use. |
| 362. | As seniors, we look to the future with some concern as to how we will be looked after should we need to rely on Welfare services |
| 363. | New health centre is wonderful and the parking facilities around it |
| 364. | Very pleased with Health centre |
| 365. | Shortage of NHS dentist |
| 366. | Whilst service provided by Primary Care centre is excellent, I don't think size of building is appropriate and would not like to see any further development on that scale |
| 367. | WHY another pharmacy? |
| 368. | Appointments have to be made far too far in advance, often resulting in cancellation or re-booking |
| 369. | We have to wait too long to see a doctor. When I call Health centre I want to visit a doctor not a very good nurse, and possibly within 48 hours |
| 370. | Health centre seems to be under used, what about physiotherapist (at present I go to Lings Bar) NHS dental service- Health screening services-Local X-Ray unit- visiting consultants etc. |
| 371. | Pavements in Keyworth are unsatisfactory because of improper parking which is particularly dangerous for the disabled |
| 372. | Maybe the advent of a second pharmacy in the village will bring competition and an improvement in what is presently being provided. |
| 373. | There needs to be a readily and quickly available service to avoid such private care, here or in West Bridgford, as physiotherapy, chiropractic, osteopathy, etc., and it should be possible to get a dental appointment much quicker than at present seems to be the case. The size of the new Health Centre suggests that these ought to be there as a matter of course, although it IS gratifying that we have on our doorstep something like the new dermatology clinic in the Medical Practice - well done, KMP. |
| 374. | NHS dental care is virtually unobtainable in Keyworth - it is to be hoped that the facility at the new Health Centre will remedy this and bring proper dental care to those who cannot afford to pay privately or who find travel a problem. If more procedures can be carried out at the Health Centre that would be a great benefit and take the pressure off the hospitals and the strain off people having to go into hospital. The local car scheme and minibus scheme could be better encouraged and publicised and possibly made more widely available, for example a mini bus trip round local communities to bring people to Keyworth for shopping and business. |
| 375. | Other includes vets |
| 376. | £3 million spent on Health Centre and still can't see a doctor in under a week! |
| 377. | I feel the population are mainly interested in their health and well being. It would be of interest to me to have extra services available such as bone density testing, which I know some private companies offer, perhaps they could visit 4 times a year and advertise their next visit in Keyworth News, thus ensuring everyone was informed. I am sure there would be space in the new health centre to accommodate something like this. |
| 378. | As an area, I would think Keyworth has a population who are mainly quite interested in their health. Perhaps we could use some of the vast amount of space at the new health centre for extra health events - such as bone density tests, which are offered by private organisations, which could perhaps be held 4 times a year, which people have to pay for, but could be done at a reasonable price. These events could be promoted in Keyworth News, so every household could be aware of forthcoming events. |
| 379. | We need Sure start to be more visible within Keyworth to support the former council estate area. |
| 380. | 24. To book an appointment usually takes five working days to see the Doctor (which would be seven days over the weekend) On the day of the appointment there is usually a long wait before your name is called. |
| 381. | Not having had to use any welfare support I find it difficult to complete this section |
| 382. | The new health centre provides the village needs. As for welfare, I do not use any of these services, yet, but I can comment on my elderly mother in law who was failed miserably by both local doctors, nurses and welfare services about a year ago. |
| 383. | Welfare services for Ante Natal care are insufficient in Keyworth. The nearest Ante Natal group meets in Kegworth, which is miles away! |
| 384. | The health centre is a monstrosity but does tits job well |
| 385. | Again for most of these questions I do not have sufficient knowledge to make a sensible comment hence the "not applicable" answers |
| 386. | I think we should have an old folks home |
| 387. | I am very disappointed with the layout and design of the new health centre. I don’t understand a design that makes the disabled, mothers with young babies and the elderly have to travel up stairs or in a lift to attend the health clinics. It appears that undercover car parking for the doctors and staff was a higher priority than the convenience of their patients. |